Vancouver Ready Mix (VRM) is an independent, B.C. owned and operated ready-mix concrete supply company that is widely known for outstanding service, on time delivery of concrete in Vancouver and B.C., expertise in major commercial, civic, sub-division, and custom engineered projects as well as specialty concrete for residential projects.

We are looking to fill the position of Dispatcher. As a Ready-Mix Dispatcher, you are responsible for coordinating the delivery of ready-mix concrete to various job sites. This role involves managing orders, scheduling deliveries, and ensuring efficient communication between customers, drivers, and plant personnel. The dispatcher plays a crucial role in maintaining high levels of customer satisfaction and operational efficiency.

Why Join Us?

We are family-owned and operate a portfolio that provides construction solutions in multiple industries. At BM Group, we prioritize diversity, equity, and inclusion, ensuring everyone feels respected and empowered. Enjoy numerous career development opportunities, competitive compensation, and the chance to work on innovative projects in real estate development, construction support services, materials supply, or structural support and waterproofing. Be part of a company that actively engages with the community and supports local initiatives.

What You’ll Do:

• Receive in-coming calls and process customer orders for ready-mix concrete, ensuring accuracy and timely delivery
• Record necessary information and provide value added solutions to the customers
• Coordinate and schedule deliveries to meet customer requirements and optimize fleet efficiency
• Maintain clear and effective communication with drivers, customers, and plant personnel to ensure smooth operations
• Build rapport with regular and new customers
• Address and resolve any issues or delays that may arise during the delivery process
• Maintain accurate records of deliveries, orders, and inventory levels
• Ensure all dispatch activities comply with safety regulations and company policies
• Provide excellent customer service by addressing inquiries and resolving complaints promptly
• Maximize the efficient utilization of all employees
• Monitor the fleet of delivery trucks, ensuring they are properly maintained and utilized efficiently
• Prepare and submit regular reports on delivery performance, customer satisfaction, and other key metrics
• Work with sales team on various projects such as identifying opportunities, and centralizing dispatch functions
• Assist with other ad hoc tasks, as required

What You Have:

• High School diploma or equivalent; additional training in logistics or transportation a plus
• 3+ years previous experience in dispatching, logistics, or a related field, preferably in the construction industry or ready-mix concrete industry
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency in using dispatch software and other relevant computer applications
• Problem solving skills and the ability to work under pressure
• Knowledge of safety regulations and best practices in transportation

Working Conditions:

• Office environment. Can be demanding at times, fast-paced, deadline oriented
• Primarily day shifts. Overtime, evenings, and weekends as required. After work hours may be required to meet deadlines.

At BM Group we support Diversity, Equity, and Inclusion is our recruitment and hiring practices and encourage all who feel qualified to apply for this and any of our other opportunities.

Job Type: Full-time, Permanent

Salary: $25.00 – $35.00 per hour