CAREERS: Inside Sales / Customer Service Representative

 

Friday June 28th, 2024

Inside Sales / Customer Service Representative

Fraserway Prekast Ltd. is a fast-growing Utilities Infrastructure Supplier and has been manufacturing, wholesaling, and retailing precast concrete products since the 1970’s.

 

We are looking to add to our team with the addition of an Inside Sales / Customer Service Representative.

 

Reporting to the Operations Manager as an Inside Sales / Customer Service Representative, you will work closely with the Sales teams, and Operations team to provide support and be responsible for accurate and timely product quotations and coordination of orders with production staff.  You will be dedicated to customer support and have the ability to answer all product availability questions while focusing on time sensitive tasks.

 

Responsibilities:

  • Ordering: Initiates and maintains all order requests for inside and outside sales activities
  • Distributing: Coordinates shipping of orders and coordinates any back orders to ensure orders are shipped complete
  • Supporting: Reports directly to Operations Manager to ensure optimal processing of prioritized accounts, as well as assisting sales and production staff through product research and vendor communications
  • Helping Customers: Assists outside sales team as needed by calling customers to notify them of arrival of special-order items or answering questions associated with past, current, or future orders.
  • Junior Estimating: Assists outside sales team as needed by developing product pricing for custom product requests.

 

Qualifications:

  • 2+ years’ experience in inside sales and customer service in a materials supply environment
  • Driver’s License, essential
  • General computer skills including intermediate MS Excel (through basic formulas), basic Word and Outlook familiarity, and experience navigating standard internet applications
  • Strong math/counting and organization skills (parts lists, customer files, vendor files, project lists, etc.)
  • Strong time management skills and work ethic, including ability to multi-task
  • Excellent communication and customer service skills, punctuality, dependability, and a positive attitude
  • Familiarity with utilities construction (precast concrete, power, water, telecom, etc.) a plus

 

We are committed to equity, diversity and inclusion in our recruitment and hiring practices and encourage all who feel qualified to apply to this and any of our other postings

Job Type: Full-time, Permanent

Salary: $50,000 to $65,000 per year, based on experience in industry and qualifications

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